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Data protection regulation

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Data protection regulation

Last updated on June 7, 2024

Effective date: June 7, 2024

This Privacy Policy describes the policies of Ferlam compensateurs, PA du Versant Nord-Est 1 Rue du Riez d’Elbecq, TOUFFLERS 59390, France, email: commercial@ferlam-compensateurs.com, phone: 0 320 659 674 regarding the collection, use, and disclosure of your information when you use our website (https://ferlam-compensateurs.com/) (the “Service”).

By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time without notice and will publish the revised Privacy Policy on the Service. The revised Policy will take effect 180 days after being published on the Service, and your continued access or use of the Service after this period will constitute your acceptance of the revised Privacy Policy. Therefore, we recommend checking this page periodically.

Données collectées

Here’s the translation of the types of personal data we collect and process:

  • Identification Information: Name, first name, address, phone number, email address.

  • Login Data: IP address, browser type and version, time zone, browser plug-in types and versions, operating system and platform.

  • Browsing Data: Referral URL, navigation path on our site, viewed products, visit duration, etc.

  • Transactional Data: Details of purchases, payments, and other transaction-related information on our site.

These data types are collected as part of our use of the website (http://dev.altra-phone.com) and are processed to provide our services, enhance user experience, manage transactions, and comply with legal and regulatory obligations.

Purposes of data processing

 

  1. Order Management: Processing orders, shipping products, managing payments, etc.

  2. Customer Service: Responding to inquiries, providing technical support, etc.

  3. Marketing and Communication: Sending newsletters, promotional offers, etc., subject to your consent.

  4. Website Improvement: Analyzing website usage to enhance our services and provide a better user experience.

  5. Security: Preventing and detecting fraud and other illegal activities.

Legal basis for processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party.

  • Consent: You have given consent to one or more specific processing activities.

  • Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.

  • Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by our company, provided that your fundamental rights and freedoms are not overridden.

These legal bases govern how we collect, use, and process your personal data in accordance with applicable data protection laws and regulations.

Data sharing

We only share your personal data with:

  • Service Providers: Third-party service providers who assist us in providing and improving our services (such as hosting, payment processing, delivery, etc.).

  • Legal Authorities: If required by law or to protect our rights.

These entities receive access to your personal data only to the extent necessary for them to perform their specific functions, and they are obligated not to disclose or use it for any other purpose. We ensure that any third parties with whom we share your data maintain appropriate security measures to protect your information.

Data security

We implement appropriate security measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Retention Period:

 

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Your Rights

Under the GDPR, you have the following rights:

  • Access: Right to access your personal data.
  • Rectification: Right to request correction of inaccurate or incomplete data.
  • Erasure: Right to request erasure of your personal data.
  • Restriction: Right to request restriction of processing of your data.
  • Objection: Right to object to the processing of your personal data.
  • Portability: Right to receive your data in a structured, commonly used, and machine-readable format, and to transmit those data to another controller.

Complaints / Data Protection Officer

If you have any questions or concerns regarding the processing of your information that is available to us, you can contact our Data Protection Officer at Ferlam compensateurs, PA du Versant Nord-Est 1 Rue du Riez d’Elbecq, email: commercial@ferlam-compensateurs.com. We will address your concerns in accordance with applicable law.